FAQ

When and how can you place an order?

We take orders online and in person. Our online ordering platform is open all week long

for customers who would like to place a to-go order in advance and come pick up without waiting in line.

Make sure you schedule your pick up order at your preferred time and

we will have your food ready when you arrive!

We offer walk in to-go orders but we strongly suggest utilizing online ordering to secure

your pick-up time and reduce your wait.

(OUR PHONE LINE IS TEMPORARILY OUT OF SERVICE WHILE WE RENOVATE)

Order here.

Do you offer delivery?

Delivery is available directly on our website and is delivered by DoorDash

Current Schedule:

Thursday: 4-8pm (Online and in person orders)

Friday: 4-9pm (Online ONLY please!)

Saturday: 4-9pm (Online and in person orders)

Sunday: 3-7pm (Online and in person orders)

Are you open for lunch?

Yes we are! We open for lunch service on Mondays from 11am to 2 pm! We take orders online and in person!

Where are you located?

We are located at 37 Charlotte St. right off of East Ave. in the heart of downtown Rochester! Click here for directions!

(PS Our pick-up entrance has moved to the front of the building on Charlotte Street now!)

What is the best way to reheat the tenders at home?

First things first, turn up the HEAT! Preheat your oven to 350°.
Now get a sheet tray with a wire rack set up. Place tenders two inches apart and let them rest on the counter while the oven preheats. Try to resist sneaking a bite.
Cook for 20 minutes (prepare for the longest 20 minutes of your life), don’t forget to set your timer! If you are reheating shortly after picking up (no refrigerator involved), reduce your time to five to seven minutes only.
Sting your chick’n AFTER reheating, not before.
ENJOY!

What are the allergy facts?

We take food allergies very seriously. We use dairy and egg in our recipe to make the batter, as well as mayonnaise for most of our dipping sauces. Our spices contain cayenne pepper and paprika. We can never guarantee any of our food items are 100% free of these allergens, even if they aren't used in the recipes.

On the brighter side we fry in 100% vegetable shortening not nut oils! Besides our staff, we are a completely nut free kitchen.

If you are highly allergic, please use this information to make the best decision. For more information, please don't hesitate contact us.

Can we see the menu options?

Tap the “ORDER ONLINE” button at the top of this page to get a peek!

Do you cater?

Yes, we DO cater! (Days & hours are limited at this time) Please contact us at least one week prior to your event! Send an email to contact@chicknoutroc.com for more information and one of our team members will get back to you.

Located in the heart of Downtown Rochester! Come Thru!

FAQ