FAQ

When and how can you place an order?

We take orders online and in person. Our online ordering platform is open all week long for customers who would like to place a to-go order in advance and come pick up without waiting in line. Order here. Make sure you schedule your pick up order at your preferred time and we will have your food ready when you arrive!

 

We will be offering walk up dinner service on Thursday, Friday, and Saturday evenings from 5 to 9 PM (but we strongly suggest utilizing online ordering to secure your time slot and reduce your wait time)

We are still running our Sunday pick up from 3-7 PM and is the easiest way to get your hands on our chick’n! Sunday menu is available to pre-order Sundays at 9 AM! Order here.

Do you offer delivery?

YES WE DO! We're so excited about this new step! We've partnered with Doordash, Uber, and Postmates to offer delivery up to 3 miles from our location! Just select delivery and enter your information! Super easy! Order here.

Current Schedule:

Thursday: 5-9PM (Online and in person orders)

Friday: 5-9PM (Online and in person orders)

Saturday: 5-9PM (Online and in person orders)

Sunday:  3-7PM (Online and in person orders)

Monday: 11-1PM (Online and in person orders)

Are you open for lunch?

Yes we are! We just launched our first lunch service on Mondays from 11am to 1 pm! We take orders online and in person!

Where are you located?

We are currently located at East End Tavern at 37 Charlotte St. and we will be here for at least the next 12 months.

We're still searching for our forever home! Have a line on a great available permanent location in Rochester? Feel free to message us via the contact form!

What is the best way to reheat the tenders at home?

  1. First things first, turn up the HEAT! Preheat your oven to 350°. 

  2. Now get a sheet tray with a wire rack set up. Place tenders two inches apart and let them rest on the counter while the oven preheats. Try to resist sneaking a bite.

  3. Cook for 20 minutes (prepare for the longest 20 minutes of your life), don’t forget to set your timer! If you are reheating shortly after picking up (no refrigerator involved), reduce your time to five to seven minutes only.

  4. Sting your chick’n AFTER reheating, not before.

  5. ENJOY!

What are the allergy facts?

We take food allergies very seriously. We use dairy and egg in our recipe to make the batter, as well as mayonnaise for most of our dipping sauces. Our spices contain cayenne pepper and paprika. We can never guarantee any of our food items are 100% free of these allergens, even if they aren't used in the recipes.

On the brighter side we fry in 100% vegetable shortening not nut oils! No nuts allowed! (except for our staff... Just kidding!)

If you are highly allergic, please use this information to make the best decision. For more information, please don't hesitate contact us.

Can we see the menu options?

Tap the “ORDER ONLINE” button at the top of this page to get a peek!

Do you cater?

Yes, we DO cater! We are taking catering orders primarily for Mondays, Fridays (lunch only), and Saturdays! Please contact us at least one week prior to your event! Please email contact@chicknoutroc.com for more information and one of our team members will get back to you. And yes, we will happily Chick'n Out your wedding reception!